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Key Responsibilities

Guardian Management

• Ensure full compliance with Licence Agreements by all Guardians.
• Follow up on non-payment of Licence Fees within two days via calls or visits.
• Issue warning letters and notices for breaches of Licence Agreements, including non-payment.
• Respond to Guardian queries and complaints through email, phone, and the Arthur Online property management system, ensuring resolution within agreed timeframes.
• Record accurate and detailed notes for all interactions.

Property Visits and Compliance

• Conduct property inspections and problem-solve any issues raised by Guardians.
• Work with the Head of Guardian Welfare to decide on appropriate actions for incidents or breaches.
• Issue warnings or fines for specific Licence Agreement violations (e.g., smoking, use of non-compliant heaters).

Move-In and Move-Out Processes

• Manage the end-to-end process when Guardians vacate a property, ensuring rooms are cleared and inspections are completed promptly.

Secondary Responsibilities

Viewings Management

• Organize and manage property viewings, including sending mail-outs with property details and schedules.
• Manage Spare Room ad campaigns, responding to inquiries and explaining the guardianship process.
• Update Outlook and Arthur Online with viewing schedules.
• Conduct viewings, providing clear explanations of the guardianship process to potential applicants.

What We're Looking For

Essential Skills and Experience

• Customer Service: 2+ years of experience in a customer-facing role.
• Tenant Management: Previous experience working with tenants.
• Problem-Solving: Strong analytical and decision-making skills.
• Technical Proficiency: Skilled in Microsoft apps, especially Excel.
• Attention to Detail: Organized and meticulous in your work.

Desirable Skills and Experience

• Knowledge of property law, mediation, and debt collection.
• Familiarity with Property Guardianship.
• Experience dealing with anti-social behavior (ASB) issues.
• Strong knowledge of London and surrounding areas, including transport networks.
• Flexibility to work non-standard hours.

If you are passionate about property management, enjoy problem-solving, and thrive in a fast-paced environment, we’d love to hear from you!